Had a very good experience from the sales person Jerry Hamilton to the installers. They removed my old carpet, prepped the concrete floors to laying the vinyl plank flooring, removed the old ceramic tiles in the bathroom and prepped those floors. My only suggestion for anyone that goes from ceramic tile flooring to vinyl flooring in a bathroom make sure you have someone that can work on the toilet because the flange is too high and will need to be trimmed down so that the toilet doesn't wobble. The installers are not plumbers and we didn't except them to work on the flange. I highly recommend this company/sales person and the installers. I have already recommended a friend to 360 Roomz and she is having her carpet pulled up from her stair case and having new flooring installed this week.