Top Quality Flooring Service From The Comfort Of Your Home

FREE In-Home Quote

Frequently Asked Questions

GENERAL FAQ

No, there is no cost or obligation to buy when quoted. Our In-Home estimate is FREE and we bring our most competitive all-inclusive estimate to you. This convenient shopping process begins with our Flooring Specialist bringing a large variety of samples directly to your home. From there, you can see what they look like in your actual space with your home’s lighting and décor. All other questions you may have can be answered on this FAQ.

Yes, 360 ROOMZ™ offers a wide variety of high-quality products from the best companies in our industry. 

Yes! All our products are backed by our leading Manufacturer Warranties. Warranties may differ from product to product.  

EASY IN-HOME SHOPPING FAQ

It’s very simple! Fill out the form after clicking the “Schedule Now” button at the top of the page. It will ask you to select a convenient date and time of your choice and you will then receive an email confirmation for your booked appointment with your experienced Flooring Specialist. Schedule FREE Online or call 833-360-ROOM(Z).

We ask that anyone who is part of the purchase decision to be present during the appointment so that the optimal decision is made for you and your home renovation.

PAYMENTS FAQ

Your Flooring Specialist will help you every step of the way during your In-Home shopping experience including the placement of your order. The Flooring Specialist will provide a FREE instant quote and you can then choose to pay for the order in advance or sign up for one of our financing options such as “Floorz Today, Pay Later”. Valid forms of payment include cashier’s check, money order, certified check, or credit card.

Yes! Renters are able to buy 360 ROOMZ™ products. We’ll require an “Authorization Letter” from the property owner allowing us to perform work on the premises. Please contact us at 888-360-7666 and a Customer Service Representative will explain the process in more detail. 

We accept cash, cashier’s check, money order, certified check, or credit card (Visa, MasterCard, American Express, Discover). Payments must be available prior to the start of installation and make sure to check out our “Floorz Today, Pay Later” finance option. 

FAST INSTALLATION FAQ

The installation process can begin as soon as the next day with select floors. Our large regional stocked warehouses allow us to work around your busy schedule. 

Installation appointments occur between 8 a.m. and 6 p.m. You will receive a call the morning of your appointment confirming your installers ETA. 

Your existing flooring may have to be removed depending on the project or we may be able to install over your old floor. Your Flooring Specialist will be able to confirm which route should be taken during your appointment. 

  • APPOINTMENT TIME WINDOW

Appointments may begin between 8 a.m. and 6 p.m. on your scheduled appointment date. You will receive a call from your Installers stating their ETA the morning of.

  • ADULT SHOULD BE PRESENT

An adult of 18 years or older must be present during the entire duration of the installation process. They must also be present in the pre and post installation walk through. 

  • CLEAR THE SPACE

We will move normal furniture (couches, tables, chairs, etc) but will not move breakables, fish tanks, piano’s, or pool tables. We do not disconnect or reconnect electronics. Excessive furniture may be subject to an additional charge. Installers will clean the installed area after completion. 

  • PETS

Make sure all pets are in a safe and secure area

  • VERIFY PRODUCT

Installers will have you verify product(s), color(s), and area(s) of installation upon arrival.  

  • OUTSTANDING BALANCES

FLOORING PRODUCTS FAQ

HARDWOOD FLOORING

We offer a large selection of Solid and Engineered Hardwood Flooring. During your FREE In-Home Shopping appointment, your Flooring Specialist will show you all of the available options to choose from and help you pick the best fitting hardwood for your décor, lifestyle, needs, and budget. 

We can install your new floors as soon as the next day! This is conditional to your flooring selection being in stock. We can work around your schedule and help make updating your home easy and convenient.

Yes, all Hardwood Flooring installations are professionally finished with coordinating moldings and transitions if desired and applicable.

LUXURY VINYL FLOORING

We offer a large selection of Luxury Vinyl Floors. During your FREE In-Home Shopping appointment, your Flooring Specialist will show you all of the available options to choose from and help you pick the best choice for your décor, lifestyle, needs and budget. 

We can install your new floors as soon as the next day! This is conditional to your flooring selection being in stock. We can work around your schedule and help make updating your home easy and convenient.

Installation duration is different depending on the project. Waterproof installations are usually completed within two business days, depending on the size of the room and any required floor preparations. 

Your existing flooring may have to be removed depending on the project, or we may be able to accommodate a new installation over your old floor. Your Flooring Specialist will be able to confirm which route should be taken during your appointment.

Yes, 360 ROOMZ™ offers a large selection of today’s current styles, colors, and patterns including stone, ceramic, and wood visuals. During your FREE In-Home Shopping appointment, your Flooring Specialist will show you all of the available options to choose from and help you pick the best fitting hardwood for your décor, lifestyle, needs, and budget. 

The wear-and-tear life cycle of your flooring varies depending on usage and maintenance of the product. Your Flooring Specialist will be able to provide more information on your options during your FREE In-Home Shopping appointment.

LAMINATE FLOORING

We can install your new floors as soon as the next day! This is conditional to your flooring selection being in stock. We can work around your schedule and help make updating your home easy and convenient.

Your existing flooring may have to be removed depending on the project, or we may be able to accommodate a new installation over your old floor. Your Flooring Specialist will be able to confirm which route should be taken during your appointment. 

Laminate Flooring is extremely durable, but no flooring is indestructible. If severe damage occurs, it may be possible to replace a single plank without replacing your entire floor. 

CARPET

We can install your new floors as soon as the next day! This is conditional to your flooring selection being in stock. We can work around your schedule and help make updating your home easy and convenient.

Yes, 360 ROOMZ™ offers a wide variety of high-quality carpet from the best companies made in USA.

During your FREE In-Home Shopping appointment, your Flooring Specialist will show you all of the available options to choose from and help you pick the best fitting carpet for your décor, lifestyle, needs, and budget. Ask your Flooring Specialist about our newest innovative Pet Proof Approved Carpet. 

Yes, all of our carpet products carry a leading Manufacturers Warranty.

It is not uncommon for new carpet to shed for up to 120 days. The main factor in carpet shedding is due to cut fiber left from the milling process. It is recommended that the carpet be vacuumed frequently to minimize the shedding.

It is recommended that carpet be professionally cleaned every 12 months. This depends on foot traffic volume and type of activity. 

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